THE RESIDENT'S GUIDE

Whenever you have a question about your Club Flat, what’s going on around The House or simply need some help, just contact a House Jack and they will get right back to you:

Call – +44 (0)20 3846 6000

WhatsApp – 07999 163 643

If you are in your Club Flat and do not want to be disturbed, just leave the tassle provided on your door handle.

Check in is at 3pm

Check out is at 11am

If you want to arrive earlier or later, please let us know and we will do our best to accommodate. You are welcome to store your luggage with us during the day of your arrival or departure, should you wish to make the most of your time in the city.

Our commitment to a positive environmental impact began with the refurbishment of the 11 historic townhouses that make up The Other House South Kensington. By repurposing with eco-conscious materials rather than re-building, and using locally-sourced, British-made furniture, we minimise our carbon footprint. From using electricity over gas to running low-waste kitchens that serve seasonal produce, our sustainability agenda drives our daily practice.

Do ask if you want to find out more about our many other sustainability initiatives.

To help reduce our carbon footprint, we do things a bit differently when it comes to servicing our Club Flats, so you can be as self-sufficient or full-service as you like:

• All stays include a weekly full service clean starting on the fourth day after arrival
• Stays of 14 nights or less also include a daily refresh, which is chemical free and includes a light tidy of your Club Flat
• For stays of more than 14 nights, we provide our weekly full service clean only, however you can pre-book further cleaning at any time for an additional charge

In your bathroom, you will find sustainable bath and body products, which are made in the UK, vegan, paraben free and fully recyclable. We do not provide single use items such as toothbrushes and cotton buds, however these can be requested from the front desk if you need them.

In your kitchen, there are some sustainably sourced coffee pods and tea, as well as washing up liquid and dishwasher tablets. There’s also crockery, cutlery, appliances and other kitchen staples.

If you are staying for more than 14 nights, we also provide a few additional items to get you started, compliments of The House.

If you do not wish to be disturbed during your stay, simply hang the tassel provided on the outside of your door.

Open Monday – Friday 7am to 6pm / Weekends and bank holidays – 8am to 6pm

Our all-day street café, The Other Kitchen, offers a casual dining menu for breakfast, brunch and lunch. Think seasonal soups, hearty salads, signature sandwiches and sharing plates.

As a resident, you are welcome to enjoy food and drink from our Club Menu throughout the house, including The Library, The Keeping Room or Hogsmire.

Open 6pm to late

Our destination bar with indoor tree-top views, the Owl & Monkey is a hidden gem in South Kensington. Mixologists offer a boutique selection of classic and signature cocktails, alongside a menu of small sharing plates.

We have partnered with ‘I Hate Ironing’ who offer a great Dry Cleaning and Laundry Service.

Just complete the form on their site and drop your laundry off at the Post Room on the ground floor. I Hate Ironing will notify you when it’s returned, and ready for you to collect.

Open 7am to midnight

The Keeping Room is our atmospheric members’ lounge with plush low-level seating, underground vaults, and an open fire. Just press the buzzer for drinks and lite-bites from the Club menu.

Every other Thursday you can enjoy live music with pianist, Justin Whyte. There are lots of other events too so do take a look at What’s On while you stay.

Hidden at the back of The Keeping Room is The Den – the perfect place to cosy up with friends and watch your favourite movie. Feel free to order drinks and small plates in advance so you can really settle in.

Open 7am to midnight

A tranquil escape from the bustle, Hogsmire is our calming members lounge designed to relax or revive the senses. During the day, natural light fills the two-storey glazed atrium overlooking the vitality pool. As the evening draws in, dusk and an open fire create the perfect piazza-style bar to relax and unwind in.

Residents can restore with nourishing light bites and signature cocktails throughout the day from our club menu. Just press the buzzer to order.

We offer a curated menu of spiritual, alternative and holistic treatments for our members and residents. To ensure we work with the very best in their fields, each of the wellbeing guides available has been vetted, tried and tested.

Residents can also join our exclusive wellbeing events such as Yin Yoga and sound baths. Take a look at the wellbeing classes we have on during your stay.

Warmed to 31 degrees, our vitality pool is designed relieve stress and relax and calm the body.

The vitality pool, sauna and steam room are open from 7am to 9pm. Children 12 years and under are permitted between 3pm and 4.30pm, with supervision. Our pool dimensions are 4m X 8m.

If you would like to hire the pool for private bookings from 9pm – 11pm, please email stay-sk@otherhouse.com

Our state-of-the-art gym is open 24 hours and has been developed in collaboration with sports professional, Reece Bowers.

Designed to create the optimal workout, we can connect you to an elite list of coaches to give you the best experience while you stay. Look out for our guest sessions from world-class personal trainers, while you’re getting in the zone.

The Other House is a pet-friendly Resident’s Club and we welcome cats and dogs to stay in all our Club Flats.

Small, well-behaved pets are allowed in all areas of The House. We do ask that they be kept on a lead when in public areas such as The Lobby.

To ensure the wellbeing of all four-legged friends, we have a few guidelines to follow, however we will send you a full ‘pet agreement’ to view and sign before you stay:

• A daily fee of £25 will apply (there is no fee for guide dogs)
• Pets left unattended in a Club Flat must be secured in a pet crate or cage carrier

We do not have parking facilities at The Other House but there are a number of local options:

• Directly opposite at the Millennium Gloucester Hotel London Kensington, SW7 4LH there is parking which is bookable online
• There is a local NCP within walking distance – this is also bookable online.
• ‘Parkopedia‘ is a site that will locate parking options in any given area in London