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Naomi Heaton - CEO & Founder

"If we want a more sustainable and equitable future, we must be prepared to create it ourselves."

OUR PURPOSE

At The Other House, our purpose is simple: to create Residents’ Clubs that feel like home, while delivering measurable environmental and social progress. We reduce our carbon footprint, embed circular economy solutions, source locally and responsibly, and invest in our HouseMates and our communities. Every step is guided by transparent governance and independently verified standards.

Environmental Impact

Sustainability is built into the fabric of the House. From construction to daily operations, we design to last and act to reduce.

  • Carbon reduction: EPC A rating, 100% electric operations, and a carbon footprint of 23.48 kgCO₂e per night.
  • Circular economy: Refillable toiletries, zero waste to landfill, furniture and finishes designed for longevity.
  • Responsible sourcing: Local suppliers and partners who share our values.

Social Impact

Social Impact

We are as committed to people as we are to the planet. The Other House is a place where our team can thrive and our community feels supported.

  • Our HouseMates: A diverse workforce spanning 31 countries and 41 languages, with engagement scores of 80% (engagement), 90% (diversity), 82% (equity) and 86% (inclusion).
  • Our neighbours: Lending our spaces to local charities like the Kensington & Chelsea Foundation and volunteering with community partners.

Impact Highlights

  • 31 Countries Represented
  • 41 Languages Spoken
  • 80% Employee Engagement
  • 90% Diversity | 82% Equity | 86% Inclusion

CASE STUDIES

See below examples of our continued work within environmental, social and governance practices.

The Other House South Kensington- Building Case Study

The Other House South Kensington- Building Case Study

At The Other House, sustainability is built into everything we do, from refurbishing historic buildings to integrating energy-efficient design. Our South Kensington site targets BREEAM Excellent and has received a CCS Certificate of Excellence. With features like Air Source Heat Pumps, occupancy-based controls, and water-saving fixtures, we reduce environmental impact without compromising comfort. We measure emissions across Scopes 1–3 and continue refining our data for greater accuracy. By encouraging longer stays, reducing housekeeping, and engaging with our local community, we aim to leave a lighter footprint while enriching the neighbourhood we call home.

OUR REPORTS

For full transparency we release an impact report every year. See below our previous reports:

FRIENDS OF THE OTHER HOUSE

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